Don't get me wrong, I really like China and Chinese people but one thing I still haven't understood is customer service, respectively the lack of it.
Morning 7 o'clock in a coffee at the airport, busy with people who want to get their caffeine before boarding a flight. There are 3 people "working in service" - a lot for such a small place. The challenge is just that all three of them gather at the bar and seem to have a good chat while having their backs towards the customers. It requires significant noise to get their attention and then they look completly suprised that you would like to get service...
Morning 7 o'clock in a coffee at the airport, busy with people who want to get their caffeine before boarding a flight. There are 3 people "working in service" - a lot for such a small place. The challenge is just that all three of them gather at the bar and seem to have a good chat while having their backs towards the customers. It requires significant noise to get their attention and then they look completly suprised that you would like to get service...
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